Question 1

How far ahead should I book?

Accepted Answer

In peak season (October to January, plus July and August) the small-group departures fill two to four weeks out — the dolphin swim takes six guests a day and is usually the first to go. Outside those months a week is normally enough. If you're already on the island and want something tomorrow, message us on WhatsApp; we hold back a couple of seats for walk-ups.

Question 2

Do I pay the full amount up front?

Accepted Answer

Yes — the seat is confirmed when payment clears, and the price you see is the price you pay. There is no booking fee, no card surcharge and no service charge added at checkout.

Question 3

What does the price include?

Accepted Answer

Everything listed under 'What's included' on the tour page: your guide or skipper, all equipment, entry fees, and food or drink where stated. Hotel transfers are listed separately per tour — some include them, some offer them as an add-on. Nothing is hidden until checkout.

Question 4

Will I get a confirmation?

Accepted Answer

You'll get a booking reference on screen immediately and an email confirmation with the meeting point, the start time, a what-to-bring list and your guide's direct number. If the email hasn't arrived within ten minutes, check spam then message us — we can resend it.

Question 5

Can I book for someone else?

Accepted Answer

Yes. Book in your own name and add the guests' names in the notes field, or use a gift voucher so they can pick their own date. For the lead guest we need a working mobile number reachable in Mauritius, since that's how the guide makes contact on the morning.

Question 6

What is your cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before departure, refunded in full, no questions asked. Inside 24 hours we can usually move you to another date rather than refund, because the boat or vehicle is already committed. No-shows aren't refundable.

Question 7

Can I change my date after booking?

Accepted Answer

Yes, free of charge up to 24 hours before departure, subject to space on the day you want. Message us on WhatsApp with your booking reference and the new date — it's usually sorted within the hour.

Question 8

What happens if the weather is bad?

Accepted Answer

Safety calls are ours to make, not yours to gamble on. If we cancel for weather you choose a full refund or a free move to another date. We watch the forecast from 48 hours out and call you the evening before if it's looking marginal, so you're never left guessing at the meeting point.

Question 9

What if I'm running late on the day?

Accepted Answer

Call the guide's number on your confirmation straight away. Boats leave on the tide and hikes leave before sunrise, so there's a limit to how long the group can wait — but if we know you're ten minutes out we'll almost always hold.

Question 10

How big are the groups?

Accepted Answer

Small on purpose. The maximum is listed on every tour page and it's a hard cap, not a target — the dolphin swim is six guests, the catamaran ten, the sunrise hike six. In quieter months you'll often be fewer. We don't merge groups to fill a boat.

Question 11

Do you pick up from my hotel?

Accepted Answer

It depends on the tour — each page states whether transfers are included, available as an add-on, or not offered. Where we do transfer, we cover the north and west coast hotels as standard; Grand Baie, Trou aux Biches, Flic en Flac and Tamarin are all routine. Tell us your hotel when you book and we'll confirm a pickup time.

Question 12

What should I bring?

Accepted Answer

Every tour page has a what-to-bring list. Across the board: reef-safe sunscreen, a hat, more water than you think, and a card or cash for anything you buy along the way. For sea days bring a towel and a light layer for the ride home; for the hikes, proper trail shoes rather than trainers.

Question 13

Is it suitable for children?

Accepted Answer

Most of our sea and cultural days are. The sunrise hike is 10+ for the roped section. Children under 12 pay the child rate shown on each tour, and infants are usually free where a seat isn't needed. Tell us ages at booking so the guide can plan the pace and bring the right size buoyancy aids.

Question 14

I'm not a strong swimmer — can I still do the sea tours?

Accepted Answer

Yes. The snorkel stops are shallow, everyone gets a buoyancy vest, and the crew stays in the water with you. Tell your skipper on the morning and they'll keep you close. If you'd rather stay dry the boat is a perfectly good place to spend the day.

Question 15

Can you cater for dietary requirements?

Accepted Answer

Yes, on any tour where food is included. Vegetarian, vegan, gluten-free, halal and common allergies are all routine — tell us at booking rather than on the morning so the kitchen can plan. Severe allergies: message us directly and we'll talk through exactly how the food is prepared.

Question 16

What currency are prices in?

Accepted Answer

Mauritian rupees (Rs / MUR). If your card is issued elsewhere your bank converts at their rate on the day, and their fee — not ours — is what shows as the difference on your statement.

Question 17

Are you licensed and insured?

Accepted Answer

Yes. We're registered with the Tourism Authority of Mauritius under licence #TA-2019-04187 and carry public liability cover on every departure. Boat crews hold current skipper tickets, and the mountain guides are certified for the roped sections. Ask to see any of it and we'll show you.

Question 18

Do you run private or group departures?

Accepted Answer

Regularly. Private charters run from two guests upward, and we handle groups up to around forty for corporate days, weddings and family reunions with multiple vehicles or boats. Send us the shape of the day and we'll build it around you.

Question 19

How quickly do you reply?

Accepted Answer

WhatsApp is the fastest way to reach us — replies typically inside 15 minutes between 8am and 8pm Mauritius time (GMT+4). Email is answered the same day. Outside those hours you'll hear from us first thing.

Question 20

Is there step-free or reduced-mobility access?

Accepted Answer

Some tours yes, some genuinely no — a catamaran day can work well, a roped ascent of Le Morne can't. Rather than guess from a page, message us with what you need and we'll tell you honestly which departures work and which we'd steer you away from.

Questions, answered.

Booking

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